In-Store Pick Up

Since all products are shipped from our warehouse in Brownsboro, TX please allow 5-7 business days for orders to be delivered.

Eligibility:

• Outerwear: Exchanges and refunds are accepted within 30 days of purchase.

• Hats & Shirts: Exchanges are accepted within 30 days of purchase, but refunds are not offered.

To be eligible, items must be returned in original condition for resale, accompanied by the original or similar packaging and the packing slip.

Conditions:

• Hats: Hats showing clear signs of wear—such as dirty sweatbands (forehead region)—will be sent back to the customer. We cannot issue refunds or accept exchanges for worn items.

• Outerwear & Shirts: Items that exhibit signs of wear, such as stains, body odor, holes, or detergent smells, are ineligible for returns or exchanges and will also be sent back.

 

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How to Start a Return or Exchange with our Self-Service Portal:

We’ve streamlined our returns process to make it quick and easy! All returns and exchanges must now be initiated through our self-service platform.

• Visit our Self-Service Portal
  • https://whiskeybenthatco.loopreturns.com/#/
• Enter your order number and email address to begin.
• Follow the instructions to select items for return or exchange, and download your pre-paid UPS shipping label.
  • Note: Return shipping is covered by our store, so there’s no cost to you for the return label.

 

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Frequently Asked Questions:

• Do I need to pay for return shipping?
  • No, return shipping is covered by our store. A pre-paid UPS shipping label will be provided through the portal when you start your return.
• How do I ship my return?
  • Use the pre-paid UPS shipping label provided through the Self-Service Returns Portal. Securely pack your items in their original or similar packaging, attach the label, and drop off the package at any UPS location.
• How long does it take to process my return or exchange?
  • Please allow up to 10 business days from the time your item is received for processing. If your requested exchange item is out of stock, we’ll contact you via email or phone to discuss alternative options.

 

We do everything we can to fulfill orders quickly and cannot promise we will be able to make updates after an order has been placed. If a mistake has been made with your please contact our Customer Service team email service@whiskeybenthatco.comWe will do everything in our power to get your updated before it's shipped out.

Yes! We ship all over the world! Shipping rates will vary based on location.

Yes we do. We have over 800 head of cattle that we care for in Brownsboro, TX and Leagueville, TX. For more information and to see us in action check out the Whiskey Ranch page.