Exchanges

1. What is your exchange policy?

Exchanges:

  • No Refunds
  • Exchanges accepted within 30 days of purchase
  • The merchandise must be returned in its original condition for resale. The merchandise must be returned in it's original or similar box with the packing slip.
  • If the hat return shows obvious signs of wear. Dirty sweatbands (forehead region) are the easiest and most obvious way to tell if the hat has been worn.
  • If we deem the hat was worn we will send it back to the customer. Obviously, we can't issue a refund or allow an exchange if we receive a worn hat. 
  • The same applies to worn t-shirts. The most obvious way to tell if a t-shirt has been worn if it smells like laundry detergent, stains, body odor, holes, etc.
  • Please note on the packing slip what you'd like to exchange for. Exchanges must be for a product of equal or lesser value.
  • Discount codes CAN NOT be used for an exchange

 2. How do I exchange an item?

Send all items to:

WBHC
11176 CR 3406
Brownsboro, Tx 75756

*Please note that your exchange item(s) may be out of stock by the time your return is received. If your exchange is out-of-stock, we will contact you via email or telephone to discuss your options.

3. Do I have to pay to send merchandise back?

Customers are responsible for shipping all exchange merchandise back to us.

4. Which method of shipping should I choose to send my items back?

USPS. We highly advise securing a tracking number for your return, as WBHC will not be liable for any return packages lost in transit.

5. How do I know my exchange has been processed?

Please allow up to 10 business days for processing from the time you return your item(s) to us.