F.A.Q.
They appreciate cut and details, things that aren't so obvious.
SHIPPING & HANDLING
Since all products are shipped from our warehouse in Brownsboro, TX please allow 5-7 business days for orders to be delivered.
RETURNS & EXCHANGES
1. What is your exchange policy?
Exchanges:
Exchanges accepted within 30 days of purchase
The merchandise must be returned in its original condition for resale. The merchandise must be returned in it's original or similar box with the packing slip.
If the hat return shows obvious signs of wear. Dirty sweatbands (forehead region) are the easiest and most obvious way to tell if the hat has been worn.
If we deem the hat was worn we will send it back to the customer. Obviously, we can't issue a refund or allow an exchange if we receive a worn hat.
The same applies to worn t-shirts. The most obvious way to tell if a t-shirt has been worn if it smells like laundry detergent, stains, body odor, holes, etc.
Please note on the packing slip what you'd like to exchange for. Exchanges must be for a product of equal or lesser value.
Discount codes CAN NOT be used for an exchange
2. How do I exchange an item?
Send all items to:
WBHC
13230 SH 31 E
Brownsboro, TX 75756
*Please note that your exchange item(s) may be out of stock by the time your return is received. If your exchange is out-of-stock, we will contact you via email or telephone to discuss your options.
3. Do I have to pay to send merchandise back?
Customers are responsible for shipping all exchange merchandise back to us.
4. Which method of shipping should I choose to send my items back?
USPS. We highly advise securing a tracking number for your return, as WBHC will not be liable for any return packages lost in transit.
5. How do I know my exchange has been processed?
Please allow up to 10 business days for processing from the time you return your item(s) to us.
CAN I MAKE CHANGES TO MY ORDER AFTER IT’S BEEN PLACED?
We do everything we can to fulfill orders quickly and cannot promise we will be able to make updates after an order has been placed. If a mistake has been made with your please contact our Customer Service team email service@whiskeybenthatco.comWe will do everything in our power to get your updated before it's shipped out.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship all over the world! Shipping rates will vary based on location.
DO YOU ACTUALLY HAVE A RANCH?
Yes we do. We have over 800 head of cattle that we care for in Brownsboro, TX and Leagueville, TX. For more information and to see us in action check out the Whiskey Ranch page.